ScrubMarket FAQ

What if I am not satisfied with the items I purchased or there's an issue with my order? If you'd like to return or exchange your items, you can visit our Return Portal here. From here you can initiate your return and print your shipping label. In your package, please include your packing slip and a note indicating whether you would like a refund, store credit, or an exchange. Please include the items you would like to exchange for - we will ship them out if they are in-stock. If we do not have the items in stock at the time of your return, we will issue a full refund. For information regarding the cost of return shipping and our return policy, please click here. If you have an issue with your order you can email us at or open up a live chat on any page!

How much do you charge for shipping? We offer Free Shipping on every order, no matter how big or small. You are able to purchase the expedited shipping option at checkout if you want your items to arrive more quickly!

How much is Return Shipping? For exchanges and orders that received our Priority Shipping + Free Returns, there is no fee for the return shipping label. For all other returns, a flat return shipping fee of $7.95 will be deducted from your refund. For more information regarding this, please click here.

I have a coupon code. How do I  use it? You can use your code at your cart and during checkout! Simply type the code into the "Coupon Code" section below the sub-total and shipping price.

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Do you have any retail locations? Yes! We have 2 retail stores in North Carolina. Need directions? Click here for directions to all of our stores.

Do you offer Gift Certificates? Yes, you can purchase them here, as well as check existing balances!

Have a question that wasn't answered here? Let us know!


Chat: Our Live Chat is available from 9am - 5pm, Mon. - Fri. on any page! 

Phone: 336-633-4790 ext. 209