ScrubMarket FAQ

What if I am not satisfied with the items I purchased or there's an issue with my order? If you'd like to return or exchange your items, you can find our Return Policy here. To submit a Return Request navigate to My Account and select Return Items?.  You will receive an email as soon as your Return Request is processed. If you purchased or received the Expedited 1-3 Day Shipping + Free Returns you will receive a separate email containing your return label shortly after the initial return email. If you have an issue with your order you can email us at, call us at 336-633-4790 ext. 209, or open up a chat on any page!

How much do you charge for shipping? We offer Free Shipping on every order, no matter how big or small. You are able to purchase the expedited shipping option at checkout if you want your items to arrive more quickly!

I have a coupon code. How do I  use it? You can use your code at your cart and during checkout! Simply type the code into the "Coupon Code" section below the sub-total and shipping price.

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Do you have any retail locations? Yes! We have 4 retail stores in North Carolina. Need directions? Click here for directions to all of our stores.

Do you offer Gift Certificates? Yes, you can purchase them here, as well as check existing balances!

Have a question that wasn't answered here? Let us know!

Phone: 336-633-4790 ext. 209


Chat: Our Live Chat is available from 9am - 5pm, Mon. - Fri. on any page!